Privacy Policy

Last Updated: January 2025

Spotlise Wype LLC, doing business as Neat Necessary Cleaning (“Company,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, booking system, and SMS/text communications.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details.
• Service Information: Property address, cleaning preferences, service history, and scheduling details.
• Communication Information: Responses to calls, emails, or SMS/texts.
• Technical Information: IP address, browser type, device information, and cookies when visiting our website.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage cleaning appointments.
• Send booking confirmations, reminders, and updates by phone, email, or SMS/text (with consent).
• Respond to inquiries and provide customer support.
• Process payments and maintain billing records.
• Improve our services, website, and customer experience.
• Comply with legal obligations.

3. SMS/Text Messaging

Spotlise Wype LLC may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service:
We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Additional Disclosures – Affiliates:
We may disclose Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.

Important: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information only with:

• Service Providers: Trusted vendors (e.g., scheduling platforms, payment processors) who help us operate our business.
• Legal Obligations: If required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, sale, or transfer of assets.

5. Data Security

We use reasonable physical, electronic, and managerial measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent to SMS/text communications.
• Request details on how we use your data.

7. Children’s Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Last Updated” date.